Frequently Asked Questions
How do I cancel an order?
As soon as you place your order, we automatically assemble and ship your order. It is very important that you contact us as soon as possible by phone during business hours, because we can not guarantee that an order can be canceled without extra costs.
How do I get a refund?
Please contact our customer service if you are not satisfied with your purchase.
How do I modify an order?
As soon as you place your order, we automatically assemble and ship your order. It is very important that you contact us as soon as possible by phone during business hours, because we can not guarantee that an order can be modified without extra costs.
How do I track an order?
Your order can be tracked via the account portal on our website. You can also find your wishlist and previous purchases there.
Why is my order delayed?
We are very quick with assembling and packing your order, but we can not always guarantee that your purchase will be delivered on time. Please view your track and trace code for an actual status update. If you still have any questions, please contact our customer service.